Personal Information

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C#

Rust

TypeScript

JavaScript

HTML

CSS

Python

Go

SQL

C

C++

Java

Kotlin

Swift

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.NET

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webpack

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Temporal

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three.js

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Engaging Users

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OIDC

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OpenTelemetry

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Education

Professional Summary

Professional Experience

• Software Architect (Staff SWE)

  ConnectWise

  2021 - Present

  Raleigh, NC (Remote)

  • Lead the development teams in the planning, execution, rollout, iteration, and maintenance of all high-impact, key initiatives for ScreenConnect, ConnectWise View, and ConnectWise Access Management
  • Mentor, manage, and expand the small team of global, remote engineers that own everything ScreenConnect
  • Collaborate closely with leadership to determine product strategy and build the technical roadmap for our team's products and infrastructure
  • Collaborate with other top engineers and leaders across the company to share technical and product insights, experiences, standards, and vision
  • Created and developed ConnectWise Access Management (see Product Details section)

• Lead Software Engineer (Senior SWE)

  ConnectWise

  2018 - 2021

  Raleigh, NC (On-site)

  • Worked closely with product management to steer the direction of ScreenConnect and ConnectWise View
  • Designed software architecture of proposed changes and planned work for development teams
  • Resident security guru - cryptography, authentication systems, web applications, native Windows/Linux applications
  • Owned releases of our products - cherry-picks, changelogs, upgrade channels, and auto-upgrade rollouts
  • Created and developed ConnectWise View from scratch (see Product Details section)

• Software Engineer

  ConnectWise

  2016 - 2018

  Raleigh, NC (On-site)

  • Implemented full-stack features, bug fixes, and enhancements for ScreenConnect's core product, cloud infrastructure, and extensions (plugins)
  • Owned development of several sizable ScreenConnect projects:
    • Defined and automated our DevOps processes in GitLab
    • Improved real-time screen-capturing and image compression performance
    • Various authentication projects - new authentication providers, 2FA methods, security hardening

Competitive Programming

Product Details

• ScreenConnect

  (a.k.a. ConnectWise Control)

  • Well-loved remote desktop software with a small footprint, high reliability, and broad compatibility
  • High-growth, high-profit cornerstone product generating $50M+ direct ARR and substantially amplifying value across ConnectWise's portfolio
  • Proprietary cloud infrastructure provides flexible, resilient, and secure hosting at scale
  • Competes toe-to-toe in functionality with multi-billion dollar competitors that have >10x the number of engineers

• ConnectWise Access Management

  • Privileged Access Management solution balancing robust security with seamless experiences for technicians and end users
  • Rapid development: From concept to production in just 6 months
  • Record-breaking growth: Fastest product in ConnectWise history to reach $1M ARR
  • Industry-leading innovation: Our strategic foresight and swift execution prompted major competitors, including Microsoft, to develop similar offerings

• ConnectWise View

  • Innovative real-time web application enabling remote visual troubleshooting via users' mobile device cameras
  • Seamlessly integrated across multiple ConnectWise products (PSA, Automate, ScreenConnect) for widespread accessibility
  • Extremely easy to use, with SMS-based invitations so simple, even grandma can join a session in seconds

Recent Projects

• AI writing assistant

  Independent project

  2024 - Present

  HyperEditor

  • Bringing the AI coding assistant experience to a web-based rich text editor for writing prose
  • Uses a combination of fast and high-quality LLMs to help provide writing assistance features tailored specifically to each step of the writing process: brainstorming, drafting, revising, proofreading
  • Key feature: Low-latency autocompletion that draws on context from provided references

• Windows credential provider

  ConnectWise

  2022 - 2023

  ConnectWise Access Management

  • Architected and developed a native application for providing new Windows authentication functionality
  • Written purely in Rust; consumes many low-level Win32 APIs; securely interacts with ScreenConnect .NET client
  • Provides a unique, dynamic UI experience within Windows UAC prompts and logon screens
  • LSA authentication package - securely elevates processes without changing privileges of the requesting user

Patents

• Systems and Methods for Remote Control in Information Technology Infrastructure

  US 11,063,989

  ConnectWise View

  2023-07-13

  Real-time video communication session creation, invitation, and establishment

• Hidden Desktop Session for Remote Access

  18/167,569

  ScreenConnect

  2023-02-10

  Backstage mode - ScreenConnect's unique, behind-the-scenes Windows session with a custom shell that allows technicians to interact with GUI applications on remote machines without disrupting any users actively using the normal Windows desktop

• Systems and Methods for Remote Control in Information Technology Infrastructure

  US 11,553,010

  ConnectWise View

  2023-01-10

  Embedding metadata as encoded pixels within video frames, synchronizing real-time depth information with smartphone video streams to enable remote augmented reality features